What are the delivery options available for my order?
We offer several delivery options based on your location. For UK mainland customers, standard delivery is available at £2.99 for orders up to £29.99, and free for orders over £29.99. Northern Ireland, Highlands & Islands, and offshore locations have specific rates and estimated delivery times, which can be found in our shipping policy.
How long will it take for my order to be delivered?
The estimated delivery time varies depending on your location. For UK mainland orders, delivery typically take 1-3 business days from dispatch. Northern Ireland orders are estimated at 2-4 business days, while Highlands & Islands and offshore deliveries may take 3-5 business days. Please note that these times are estimates and can vary based on external factors.
Is tracking available for my delivery?
Yes, all our delivery options are tracked services. You will receive tracking information via email once your order has been dispatched, allowing you to monitor the progress of your delivery.
We use amazon shipping for majority of our orders.
What should I do if my order does not arrive on time?
If your order does not arrive within the estimated delivery time, we recommend checking the tracking information provided. If there are any discrepancies or if you require further assistance, please contact our customer service team at hello@abeectoys.com for support.
Can I change my delivery address after placing an order?
Once an order has been placed, we are unable to change the delivery address. If you need to update your address, please contact us as soon as possible, and we will do our best to assist you before the order is dispatched.
What happens if my order is damaged during delivery?
In the event that your order arrives damaged, please refuse the delivery if possible. If the damage is not noticeable until you open the parcel, please contact us immediately at hello@abeectoys.com. We will guide you through the return process and ensure that you receive a suitable resolution.